30-Day Return Policy

Heracles Wellness offers a 30-day return window from the date you receive your item.

Some products are excluded from no-fault returns or have shorter return periods. These exceptions are clearly noted on individual product pages and outlined below.

To be eligible for a return:

• Items must be unused, uninstalled, and in original packaging

• All components, manuals, and accessories must be included

• Proof of purchase is required

• Returns must be approved in advance

Unapproved returns will not be accepted.

Made-to-Order (MTO) Products

Made-to-order products (including custom saunas) are manufactured specifically for you and cannot be cancelled, returned, or refunded once production has begun.

Because these items are bespoke and cannot be resold, we strongly recommend reviewing all specifications carefully before placing your order.

Warranty Coverage

MTO products remain fully covered by the applicable manufacturer’s warranty for defects or workmanship issues.

Condition of Returned Items

Returned items must be:

• Unused and uninstalled

• In original packaging

• Complete with all parts, manuals, and accessories

If an item:

• Has been installed

• Is missing components

• Is returned without original packaging

• Shows signs of use or damage not covered by warranty

A 20% restocking and repackaging fee will apply.

If returned items are damaged beyond warranty coverage, the return may be rejected, and the customer will be responsible for return shipping back to them.

How to Start a Return

To request a return, contact us at: sales@heracleswellness.com

If approved, we will provide return instructions. Items sent back without prior authorization will not be accepted.

Order Cancellations

• Orders cancelled before shipment receive a full refund

• Orders cancelled after shipment are subject to this Returns Policy

• Customers are responsible for return shipping once an item has shipped

For made-to-order products, cancellations are not possible once fabrication has started.

Damaged, Defective, or Incorrect Items

Please inspect your delivery immediately upon receipt.

If your item arrives damaged, defective, or incorrect:

• Notify us within 48 hours of delivery

• Provide photos of the item and packaging

Eligible claims will receive a replacement or refund at no additional cost.

Exchanges

We do not process direct exchanges.
To receive a different item, please return the original product (if eligible) and place a new order once the return is approved.

Refund Processing

Once your return is received and inspected:

• Approved refunds are issued to the original payment method

• Processing time: up to 10 business days

• Bank or card processing may take additional time

If more than 15 business days have passed since approval, please contact us.

Return Shipping

Customers are responsible for all return shipping costs, unless the return is due to damage, defect, or shipping error.