Privacy Policy - United States
This Privacy Policy describes how heracleswellness.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.
Contact
If you have questions, would like more information about our privacy practices, or wish to make a complaint, please contact us at:
Email: sales@heracleswellness.com
Mail:
5830 E 2nd St, Ste 7000 #25000
Casper, Wyoming 82609
United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
Purpose: To load the Site accurately and improve performance and user experience.
Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
Shared with: Shopify and analytics/advertising partners.
Includes: Browser type, IP address, time zone, cookie data, pages viewed, search terms, and interaction data.
Order Information
Purpose: To process transactions, fulfil orders, arrange shipping, communicate with you, and prevent fraud.
Source: Collected directly from you.
Shared with: Shopify and payment/shipping providers.
Includes: Name, billing/shipping address, payment details, email address, and phone number.
SMS / Text Message Privacy Policy
Consent
By providing your phone number, you consent to receive marketing and transactional SMS messages from us. Consent is not a condition of purchase.
Purpose
We use your phone number to send order updates, promotions, and relevant product information.
Data Use & Sharing
Your phone number will only be used for the purposes stated and will not be shared with third parties for their marketing purposes.
Compliance
We comply with the Telephone Consumer Protection Act (TCPA) and applicable state privacy laws.
Opt-Out
You may opt out at any time by replying STOP to any message or contacting customer support.
Security
We use reasonable safeguards to protect your personal information from unauthorized access or disclosure.
Minors
The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe a child has provided personal information, please contact us to request deletion.
Sharing Personal Information
We share personal information with trusted service providers to operate our business, including:
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Shopify, our ecommerce platform https://www.shopify.com/legal/privacy
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Payment processors, shipping carriers, analytics and marketing providers
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Authorities or legal entities where required by law
Behavioural Advertising
We use your personal information to provide targeted advertising and marketing communications.
Examples include:
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Google Analytics
https://www.google.com/policies/privacy/ -
Advertising partners who use cookies and similar technologies
Opt-Out Options
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Google Ads: https://www.google.com/settings/ads
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Digital Advertising Alliance: https://optout.aboutads.info/
Use of Personal Information
We use your information to:
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Process and fulfil orders
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Provide customer service
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Communicate about products and promotions
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Improve our services and website
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Prevent fraud and ensure security
Your Privacy Rights (United States)
Depending on your state of residence (e.g., California, Colorado, Virginia, Connecticut, Utah), you may have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your data
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Opt-out of targeted advertising
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Opt-out of the sale or sharing of personal information
To exercise your rights, contact us at sales@heracleswellness.com.
California Residents (CCPA/CPRA)
We do not sell your personal information.
You may request disclosure or deletion of your personal data.
We will not discriminate against you for exercising your privacy rights.
Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
Cookies
We use cookies to improve functionality, analyse performance, and personalise marketing.
You can control cookie preferences through your browser settings.
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity-state-<<token>> | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
Do Not Track
We currently do not respond to “Do Not Track” browser signals due to lack of industry standard.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Complaints
If you have concerns, please contact us first.
If unresolved, you may lodge a complaint with your state Attorney General or the Federal Trade Commission (FTC):
https://www.ftc.gov